![]() Enter the first 8 characters of the 32-digit code from the previous step into the Recovery Key ID field and select an applicable “Reason” (most likely “Lost PIN/Passphrase”).You’ll need to type the first 8 characters of this code into the Recovery Key ID field on the go./bitlocker page open on your unlocked device.įrom an unlocked computer or mobile device: ![]() On the “BitLocker recovery” screen (shown below), locate the Recovery key ID at the very bottom of the screen. Review the notice (shown below), check the box indicating “I have read and understand the above notice” and click Continue.įrom the “BitLocker” login screen (shown below), press the Esc key on your keyboard. From an unlocked computer or mobile device: ![]() This service can be performed on and off campus. If you have forgotten your BitLocker PIN, follow the steps below to obtain a recovery key and unlock the encrypted computer. ![]() BitLocker is the encryption software installed on all UD-owned Windows laptops. ![]()
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